This supplier does not usually accept a lot of the home entertainment, video games, and opened software back. You must have a Return Merchandise Authorization Number (RMA#) before returning any merchandise to Supplier Diamond. You can request an RMA# by contacting xbox n games with the order you wish to return.  Once you have provided Xbox n games with the appropriate information, we will contact you with an assigned RMA number.

The following are Supplier Diamond Return Shipment Policies* DOA/defective products are returned for REPLACEMENT ONLY with the same product/model. Deviations from this policy may result in a 25% Returns Processing Service Charge.

• Defective product must be in original factory carton with all original packing materials.
• All miscellaneous materials such as manuals, accessories and cables must be included. If any of these materials are missing, your account will be billed accordingly.
• The Return Authorization number must be on the shipping label, not the carton. PLEASE DO NOT WRITE ON THE CARTON.
• Returns must be shipped freight prepaid. Products received freight collect, without an RA number, not approved for return or in any way not meeting the above criteria, will be refused.
• Return Authorization numbers are good for fourteen (14) days only. Any products returned after the expiration date will be refused.
• If the product is found to be non-defective, an inspection fee of 25% per unit, will be billed to your account.
• Supplier Diamond credits based on purchase price or current price, whichever is lowest.

DAMAGES

Supplier Diamond's DOA Policy does not cover any physical damage that your product may incur in transit. If you receive a product that is damaged in transit, follow these instructions:

1. Note any damages on the receipt.
2. Refuse the shipment (if possible) so that it is returned to Supplier Diamond for freight claim processing. For partially damaged shipments or concealed damage, note damage on receipt and refuse damaged item if possible. If damaged item is accepted via UPS/Fed Ex Ground, contact xbox n games for freight claim; if via truck/LTL, the receiver is responsible to place the claim with the carrier within 10 calendar days of receipt. Damage claims are the responsibility of the consignee. The shipping cartons, packing and content should be retained in the same condition as received.

SPECIAL RETURNS:

XBox

XBoxConsoles - Supplier Diamond tracks serial numbers on all consoles. Defective return window is 30 days from original Supplier Diamond invoice date. All console returns must include console, controller, software, AV cable and power cord, original box and packing. Reseller will be billed for missing parts.

XBox Live - Defective return policy is 30 days from date of invoice. XBox needs the subscription code to remove it from their system. If the subscription code is not visible when returned, reseller will not receive credit. All Xbox Live product must include DVD folder with visible subscription code, XBox live communicator, and original box. Reseller will be billed for missing parts.

Xbox Software and Accessories - We will accept defective returns up to 30 days from date of invoice. All software and accessories must be returned for same product replacement only. No credit. We reserve the right to charge 15% restocking charge if returns exceed 1%.